See what you can do with a better inbox
Help Scout is as easy to use as regular email, but with the organization, automation, and collaboration teams need to be successful.
Collaborate with teammates
Whether you have a team of 5 or 500, Help Scout keeps everyone on the same page so nothing slips through the cracks.
Make sure every email gets to the right place with easy assignment to both individuals and teams.
Send teammates private notes to collaborate on problems and find solutions before replying to emails.
Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.
Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports.
Put a face to the name
Everything you need to know about the person you're replying to is in the sidebar — contact information, previous conversations, and data/activity from other apps.
Help Scout is built for speed
Toggle between email and chat conversations in less than a second, and see new requests added to the queue in real time.
Inbox zero in less time
With workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.
STATUSis equal to
COPY TO FOLDER
TAG(S)is equal to
SEND AN EMAIL
TO THE CUSTOMERand
Features your team can grow into
Manage email, Messenger, live chat, and phone conversations — all from a single inbox.
Bring users with limited permissions into Help Scout at a lower per user cost so your whole company can get closer to your customers.
Real-time indicators show when someone else is viewing or replying to a request.
Find exactly what you need with search operators, advanced filters, bulk actions, and quick views.
Native iOS and Android apps make it easy to use Help Scout on the go.
AI summarize Beta
Summarize long conversations into a few bullet points with the help of AI.
Collect satisfaction ratings and comments from customers so you can improve your support.
All plans include 2-factor authentication, while the Pro plan includes SSO/SAML and more.