Customer happiness = business growth

The teams that talk to your customers every day make or break your relationships. Help them do more with less and deliver a better customer experience with a purpose-built communication platform.

Fast-moving SaaS brands trust Help Scout

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Make customer support your differentiator

Deliver fast, quality responses

Deliver fast, quality responses

With Help Scout’s shared inbox, users are able to keep responses accurate and personal while managing 52.6% more emails in the first year.

FAQ for the W-I-N

FAQ for the W-I-N

Enable customers to find answers to frequently asked questions how they want and when they want with Help Scout’s knowledge base.

Constantly improve

Constantly improve

Leverage Help Scout’s reports to track customer happiness, team efficiency, and other KPIs so you can stay agile in a competitive market.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

  • Collaborate with ease

    Assignments, private notes, collision detection, and more help your team work better together.

  • Organize your inbox

    Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

  • Automate for efficiency

    Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

  • Personalize conversations

    Track and display customer information to provide better support faster and avoid digging through multiple systems.

Learn more about Email Management
Shared Inbox

Provide customers instant answers

When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

  • Easy to build

    Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

  • Understand customer needs

    Track what your customers are searching for to learn which articles get the most attention.

  • Organized and searchable

    Use categories and collections to organize your articles and make search easy.

  • Beautifully branded

    Ensure your knowledge base matches your brand with your own with custom company branding.

Learn more about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

  • Report on what matters

    Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

  • Track custom data points

    Using tags and custom fields to measure what you care about most, and follow your unique data points.

  • Create custom views

    Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

  • Take it with you

    Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your tech stack

Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.

  • 90+ integrations

    Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

  • Mobile SDKs

    Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

  • Open API

    Take advantage of our open API to make Help Scout work for your specific business needs.

  • A true platform

    All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


A complete suite

Inbox, chat, and knowledge base all come standard

Transparent pricing

No surprises or hidden fees

No contract required

Add or remove users whenever you need to

SaaS resources and use cases

SaaS companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award winning blog.

What is SaaS Customer Support? Examples and Best Practices
Customer ServiceWhat is SaaS Customer Support? Examples and Best Practices

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.

11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)
Customer Service11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)

Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 11 best SaaS help desks.

The Role of Customer Stickiness in Building Enduring Loyalty
Growth & CultureThe Role of Customer Stickiness in Building Enduring Loyalty

Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.

How OnePageCRM Reduced Their Team's Workload by 50%
Inside Help ScoutHow OnePageCRM Reduced Their Team's Workload by 50%

Since becoming a Help Scout customer, OnePageCRM has scaled its support solution without compromising a human customer experience.

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

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