The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
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Inside Help Scout Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more.
Customer ServiceThe 11 Best HIPAA-Compliant Software for Small Business
This guide to HIPAA-compliant software for small businesses will help you choose a software platform that not only meets regulatory standards but also serves your specialized business needs.
Inside Help ScoutFour Customer Service Lessons Leaders Learned Early — and Still Call on Today
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company
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Customer Service
View More PostsCustomer ServiceThe 11 Best HIPAA-Compliant Software for Small Business
This guide to HIPAA-compliant software for small businesses will help you choose a software platform that not only meets regulatory standards but also serves your specialized business needs.
Customer ServiceConversational AI for Customer Service: How to Get it Right
In this post, we take a closer look at conversational AI, an area of AI technology now playing a large role in customer support experiences. We cover what it is, how it works, and how it can be used as part of a successful support strategy.
Customer Service7 Customer Service Resume Examples + Best Practices
Struggling to write a customer service resume? In this article, we share seven different customer service resume examples that cover a variety of roles.
Growth & Culture
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Growth & CultureWhat Is the Best Ecommerce Team Structure?
To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit.
Growth & CultureBeginner’s Guide to Solution Selling (Definition and Examples)
Solution selling is a customer-centric methodology that can help improve your understanding of customer pain points, develop better sales pitches, and deliver more meaningful solutions to your audience. Learn more about it in this beginner's guide.
Growth & Culture53 Key Ecommerce Statistics: Trends, Insights, and Predictions
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
Inside Help Scout
View More PostsInside Help Scout Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more.
Inside Help ScoutFour Customer Service Lessons Leaders Learned Early — and Still Call on Today
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company
Inside Help ScoutIntroducing AI Assist for Better, Faster Responses
AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.
