Better email management for schools big and small

Help Scout is a shared email inbox that staff and administrators use to stay organized, collaborate more easily, and respond faster. Designed for student services, admissions, and other operational departments.

Trusted by colleges, universities, technical & trade schools, k-12, and other educational institutions

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Logo: University Of Hertfordshire

Your inbox reimagined

Your inbox isn’t designed for teams. Help Scout is. Give staff the power to track, prioritize, collaborate, and respond in one place.


Automatically assign emails

Make sure every email gets to the right place with manual or automatic assignment for both individuals and teams.

Screenshot: submenu showing how to assign a conversation to a person.

Private Notes

Collaborate in one place

Leave teammates private notes on incoming emails to collaborate on problems and find solutions before hitting send.

Screenshot: a private note by Asa in a conversation provides context for Angela to reply.


Handle large volumes of email with ease

Set up powerful automations for repetitive tasks like organizing emails in folders and sending automatic replies. 

Diagram showing how Workflows allow the creation of automation for tasks like adding tags and assigning to users based on keywords.

Saved Replies

Answer FAQs in seconds

Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.

Diagram showing how Saved Replies can be used to save time when responding to a common issue.

Help Scout helped us stay productive Icon: 5 starsIcon: 5 starsIcon: 5 starsIcon: 5 starsIcon: 5 stars

One of the biggest challenges was managing multiple inboxes in Gmail. The administrative work was astounding. Help Scout helped us stay productive

Jennifer VadenDirector of Student Financial and Registration Services, George Washington University

Say hello to your new inbox

Try Help Scout on our 15-day free trial. No credit card required. Once trial is complete choose a plan that’s right for you—starting at $20/month/user. It’s that simple.

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Frequently Asked Questions

Help Scout is shared inbox where multiple staff members can manage and collaborate on emails from a single email address (info@, help@ support@, etc.).

Help Scout enables teams to respond to deliver wonderful experiences at scale, while keeping everyone in sync and organized.

Help Scout works by first connecting an existing email domain(for example, an email address hosted through a Gmail or Outlook account). Once connected, all the emails from this domain are forwarded to Help Scout, which is how all of your emails are able to appear in the Shared Inbox.

Then, your team can view, respond, and keep conversation histories directly in Help Scout.

Detailed information can be found here.

Colleges, universities, technical & trade schools, and K-12 districts. Teams across institutions that work together to manage student, parent, alumni, and even internal email use Help scout.

It’s incredibly easy to use, affordable, secure, makes a huge difference in efficiency, and aligns with the values of many educational institutions (Help Scout is a registered b-corp).

Many departments can benefit from Help Scout including: 

  • Alumni services

  • Admissions

  • Resident services

  • IT departments

  • Registrars

  • Career services

  • Student services

  • Financial aid (bursar’s office)

  • Student Unions

  • Mail Rooms

  • Medical or covid specific offices

Email is built for individuals, not for teams. Gmail, and Outlook are missing key features that make it possible for institutions to track, prioritize, and collaborate on emails. Sticking with an email inbox means increased manual work and inefficient processes.

Getting an affordable tool like Help Scout empowers staff to work smarter, and respond faster with features like saved replies, automatic assignments, internal notes, and more.

Help Scout offers affordable and transparent pricing—making it possible for school with all budgets get started.

Plans start at $20 USD/user/month. Read more about our pricing plans.

Help Scout keeps data safe with a globally distributed security team, 99.99% uptime,  and infrastructure that adheres to enterprise-level security standards.

Read more about our Security Policies and Procedures.

Create an account in 5 minutes, become a power user in one hour. Help Scout’s intuitive platform makes it incredibly easy to get set up and start seeing results.

Educational resources and use cases

Schools that use Help Scout have happier teams and students. Learn how with success stories and thought leadership from our award winning blog.

How George Washington University Handled a 22% Increase in Email Traffic
Inside Help ScoutHow George Washington University Handled a 22% Increase in Email Traffic

Learn how the team at George Washington University handled a 22% increase in email traffic using Help Scout.

The Complete Guide to Email Management in Higher Education: Ebook
Customer ServiceThe Complete Guide to Email Management in Higher Education: Ebook

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.

The Ultimate Guide to Email Management for Education
Customer ServiceThe Ultimate Guide to Email Management for Education

Is email overwhelming your staff? Learn how the right strategies and tools can improve email management for education professionals.

11 Tips on Delivering Great Customer Service in Education
Customer Service11 Tips on Delivering Great Customer Service in Education

We chatted with support professionals working in education to learn their biggest pain points and the solutions they use to solve them.

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

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