Help Scout vs. Gorgias

Choose the scalable, flexible solution

Help Scout offers scalable pricing, industry-leading support, and powerful features for ecommerce brands.

Beloved ecommerce brands delight their customers with Help Scout

Logo: Spikeball
Logo: Mabel's Labels
Logo: Tuft & Needle
Logo: Blue Bottle Coffee
Logo: Underground Printing
Logo: Threadless

Why the best brands choose Help Scout

If you have multiple brands, need integrations like Salesforce and Hubspot, or want to engage your customers with proactive messages, then Help Scout is right for you.

Powerful features for growth

Simple, per user pricing that doesn’t rise as your customer needs do. We’re more affordable for small brands, and better value for larger ones.

Clear, scalable pricing

A G2 reviewer using Gorgias says, “We also could hardly ever get in touch with our rep.” Our support team is the best in the industry, leading by example.

Support you can trust

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


Gorgias pricing hurts growth

Don’t pay extra to talk to your customers more


Make changes any time

No contracts required, add users any time


A complete suite

Inbox, chat, and knowledge base all come standard


Help Scout makes my life infinitely easier. The ease of use for reports makes me a Help Scout devotee for life. We’ve been able to support more customers over time using Help Scout. We see an average of 30% growth year over year in tickets replied, and we have kept our response time consistent.

Hadas LookDirector of Supply Chain Integrity at Spikeball
Read Customer Story

Drive revenue and retention with Help Scout

Becoming the brand customers rave about requires attention to every experience. Help Scout’s support tools help you do this through 1:1 conversations, self-service, and proactive support in one easy platform.

1:1 conversations

Talk to your customers across channels in one unified inbox—including email, live chat, Messenger, and more.

See the inbox
1:1 conversations ecommerce return

Easy self-service

Reduce your support volume by at least 30% with a knowledge base that's designed for customer self-service.

Create a help center
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Proactive support

Meet your customers where they are by embedding proactive messages, help articles, contact forms, and more directly in your app or on your website.

Meet Beacon
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Try Help Scout for free

See why ecommerce brands everywhere love Help Scout. Start talking with customers in minutes, and try risk free for 15 days.