Build better relationships with owners and tenants
Help Scout is a shared email inbox full of powerful tools that make it easier for property managers to deliver fast, accurate email responses to owners and tenants.Free 15-day Trial
Top property management companies trust Help Scout.
Email management for property managers
Property managers who are slow or fail to respond to tenant inquiries are the No. 1 cause of tenant turnover. Help Scout makes it easy to stay organized and answer more emails in less time.
Deliver fast, personalized service
With Help Scout’s shared inbox, users are able to keep responses accurate and personal while managing 52.6% more emails in the first year.
Make the most of your time
Utilize Help Scout’s productivity features like workflows and tags to prioritize and automate tasks, ensuring every minute of your day counts.
Respond to tenants on the go
Stay connected to your team and answer tenant inquiries anytime, anywhere using Help Scout’s Android and iOS apps.
All the features your team needs
Make collaboration in a shared inbox a breeze, reduce email volume up to 30% with a self-help knowledge base, and report on performance right out of the box.
Upgrade your email management - Property Management
Help Scout's shared inbox helps your team do more with less, while giving tenants and owners a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Track and display tenant and owner information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When tenants and owners can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand tenant needs
Track what your tenants are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Ensure your knowledge base matches your brand with your own with custom company branding.
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your essential tools
Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
A complete suiteInbox, chat, and knowledge base all come standard
Transparent pricingNo surprises or hidden fees
No contract requiredAdd or remove users whenever you need to
Property management resources and use cases
Real estate firms and property managers that use Help Scout have happier teams and clients. Learn how with success stories and thought leadership from our award winning blog.
Inside Help ScoutCustomer Story: Senneca
Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.
Customer Service13 Tips and Best Practices for Real Estate Customer Service
Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.
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Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.
Customer ServiceQuick Start Guide to Creating a Knowledge Base in 6 Steps
Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.