Build better relationships with owners and tenants

Help Scout is a shared email inbox full of powerful tools that make it easier for property managers to deliver fast, accurate email responses to owners and tenants.

Free 15-day Trial
1-realestate-hero - office building

Top property management companies trust Help Scout.

Logo: Compass
Logo: Evernest
Logo: Mosaic Properties
Logo: Elara
Logo: Wilmoth Group
Logo: Real Property Management

Email management for property managers

Property managers who are slow or fail to respond to tenant inquiries are the No. 1 cause of tenant turnover. Help Scout makes it easy to stay organized and answer more emails in less time.

Deliver fast, personalized service

Deliver fast, personalized service

With Help Scout’s shared inbox, users are able to keep responses accurate and personal while managing 52.6% more emails in the first year.

Make the most of your time

Make the most of your time

Utilize Help Scout’s productivity features like workflows and tags to prioritize and automate tasks, ensuring every minute of your day counts.

Respond to tenants on the go

Respond to tenants on the go

Stay connected to your team and answer tenant inquiries anytime, anywhere using Help Scout’s Android and iOS apps.

All the features your team needs

Make collaboration in a shared inbox a breeze, reduce email volume up to 30% with a self-help knowledge base, and report on performance right out of the box.

Upgrade your email management - Property Management

Help Scout's shared inbox helps your team do more with less, while giving tenants and owners a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display tenant and owner information to provide better support faster and avoid digging through multiple systems.

More about Email Management
Inbox: Screenshot
Inbox: Avatar

Provide instant answers

When tenants and owners can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand tenant needs

Track what your tenants are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations
Uncanny Automator
Churn Buster
Uncanny Automator
Churn Buster

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


A complete suite

Inbox, chat, and knowledge base all come standard

Transparent pricing

No surprises or hidden fees

No contract required

Add or remove users whenever you need to

Property management resources and use cases

Real estate firms and property managers that use Help Scout have happier teams and clients. Learn how with success stories and thought leadership from our award winning blog.

Customer Story: Senneca
Inside Help ScoutCustomer Story: Senneca

Since becoming a Help Scout customer, Senneca Holdings has scaled its support solution without compromising a human customer experience.

13 Tips and Best Practices for Real Estate Customer Service
Customer Service13 Tips and Best Practices for Real Estate Customer Service

Working in the real estate industry? Use these 13 tips to create a better customer experience and build stronger client relationships.

Help Desk Software: What To Look For and Must-Have Features
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.

Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer ServiceQuick Start Guide to Creating a Knowledge Base in 6 Steps

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
Illustration: A laptop and a nodepad