Grow your business through personalized customer support

Help Scout is a customer communications platform dedicated to helping ecommerce teams deliver exceptional customer service, improve customer retention, and boost profits.

Leading ecommerce brands trust Help Scout 

Logo: Spikeball
Logo: NurtureLife
Logo: PromGirl
Logo: SellerSmile
Logo: Threadless

More questions answered, more orders placed

Bring conversations into one place

Bring conversations into one place

Track, prioritize, and respond to customers in one place. And send teammates notes within emails to collaborate on problems before hitting send.

Provide fast, personalized responses

Provide fast, personalized responses

View customer data, previous conversations, and activity alongside every support request so you can deliver faster, more personalized support.

Reduce manual work with automations

Reduce manual work with automations

Set up powerful automations for repetitive tasks like sending automatic replies, escalating responses, and assigning requests to teammates.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.

Upgrade your email management

Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

  • Collaborate with ease

    Assignments, private notes, collision detection, and more help your team work better together.

  • Organize your inbox

    Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.

  • Automate for efficiency

    Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

  • Personalize conversations

    Track and display customer information to provide better support faster and avoid digging through multiple systems.

Learn more about Email Management
Shared Inbox

Help customers in real‑time

Provide 1:1, live support to your customers on your website or in your app

  • Start in minutes

    Install Beacon on your website or in your app and start chatting with customers right away.

  • Work together live

    Collaborate with the same notes, assignments, and permissions you use to manage email with your team.

  • Chat on your terms

    Chat when your team is available, and seamlessly direct customers to other options when they're not.

  • Know who you’re talking to

    Use tags and customer profiles to provide faster, more personalized help to each customer.

More about Live Chat
Live Chat

Provide customers instant answers

When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

  • Easy to build

    Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

  • Understand customer needs

    Track what your customers are searching for to learn which articles get the most attention.

  • Organized and searchable

    Use categories and collections to organize your articles and make search easy.

  • Beautifully branded

    Ensure your knowledge base matches your brand with your own with custom company branding.

Learn more about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

  • Report on what matters

    Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

  • Track custom data points

    Using tags and custom fields to measure what you care about most, and follow your unique data points.

  • Create custom views

    Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

  • Take it with you

    Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your tech stack

Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.

  • 90+ integrations

    Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

  • Mobile SDKs

    Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

  • Open API

    Take advantage of our open API to make Help Scout work for your specific business needs.

  • A true platform

    All Help Scout products work together out of the box for a powerful, connected support experience.

Learn more about Integrations

Help Scout makes my life infinitely easier. The ease of use for reports makes me a Help Scout devotee for life. We’ve been able to support more customers over time using Help Scout. We see an average of 30% growth year over year in tickets replied, and we have kept our response time consistent.

Hadas LookDirector of Supply Chain Integrity at Spikeball
Read Customer Story

All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


A complete suite

Inbox, chat, and knowledge base all come standard

Transparent pricing

No surprises or hidden fees

No contract required

Add or remove users whenever you need to

Ecommerce resources and use cases

Ecommerce companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award-winning blog.

Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.

8 Strategies to Skyrocket Ecommerce Customer Loyalty
Growth & Culture8 Strategies to Skyrocket Ecommerce Customer Loyalty

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.

Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
Growth & CultureEcommerce Companies Use Multiple Instances to Manage Different Customer Groups

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.

Customer Story: Threadless
Inside Help ScoutCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience.

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

Free 15-day Trial
G2 Badges
Larger team? Get a demo