We believe AI won’t replace support teams, but that with the right AI features, every team can take their productivity to the next level. We are innovating to bring our customers cutting-edge AI technology and working to uncover its best application in customer conversations.
Supercharge your support with AI
No integrations, no plugins, no prompting or coding. In Help Scout, tapping into the power of AI is just one click away.
AI boosts productivity by up to 35%
A 2023 study shows that support reps who have access to AI assistance saw up to a 35% increase in resolutions per hour. But that’s not all. AI has been proven to improve customer sentiment and employee retention, while also reducing the need for managerial intervention.
Help Scout + AI
Condense long email threads into a few bullet points in a matter of seconds. Stop wasting time sifting through previous replies, and get the context you need with the click of a button.
Bring out the best in every reply. Expand fragmented thoughts, fix wordiness, translate text into over a dozen languages, or adjust your tone of voice to the unique needs of every conversation.
Curious to learn more about AI?
Customer ServiceUsing ChatGPT for Customer Service
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
Customer ServiceWill AI-Powered Customer Service Replace Your Job?
AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.
Customer ServiceAI, Curiosity, and the Future of Human Customer Service
When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.
Inside Help ScoutWe’ve Changed Our Minds About AI in Customer Service
Learn how and why AI is coming to Help Scout! Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service.