All the answers your customers are looking for, in one place

Give customers access to all the information they need and save your team time responding to FAQs—that’s the power of Help Scout’s knowledge base software.

Say hello to Docs 👋

Some customers want to reach out for support, but many prefer to look up answers themselves in a help center. Docs makes it easy to launch and manage your own help center, with no coding required. Publish, share, and update help articles, plus track customer behavior to improve over time. Your team will save time responding to FAQs, and customers can get answers faster—everyone wins!

Learn more about Docs

The knowledge base software your team will love

Launch in no time

With our no-code builder, it's easy to create articles with images, tables, videos, and more. Plus, use our auto-generated sitemap to organize your content, and customize your SEO details to make it searchable.


Put answers in all the right places

Anticipate what customers might want to learn more about on any page of your website or app, and surface relevant articles with the Beacon help widget. 


Choose who can access your content

Leverage our API to authorize and segment who can view your knowledge base. Make your site public, or restrict access to authorized visitors—the choice is yours.

docs restricted-website

Learn what customers are looking for

Track what your customers are searching for, what they’re finding (and not finding), and what percentage of customers still reach out to your team after reading a help article.


Build a help center that wows customers

Match your brand tone with custom colors and formatting using our no-code builder, or replicate your brand styling perfectly with custom CSS.

Branded and beautiful

If customers can’t find answers themselves, make it easy for them to reach out directly via email or live chat using the Beacon help widget. 

Paths to additional help

Help customers find exactly what they are looking for by organizing your articles into collections and categories.

Organized and searchable

No matter if your customers use desktop, tablet, or mobile, they can always find the answers they’re looking for. 

Works on any device

Trusted by more than 12,000 businesses

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Docs is only the beginning

Help Scout doesn’t just give you the tools to create a world-class help center—it’s an all-in-one customer communication platform that provides channels and tools to handle all your customer conversations. Manage emails as a team in shared inboxes, set up live chat on your site, send proactive messages, and more. Docs works hand-in-hand with the whole platform, making it easy to add help center articles into emails and chats and offer outreach options directly from your Docs site. 

Learn more about the Help Scout platform

Resources for building a help center

Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer ServiceQuick Start Guide to Creating a Knowledge Base in 6 Steps

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.

The Ultimate Guide to Knowledge Base Management
Customer ServiceThe Ultimate Guide to Knowledge Base Management

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.

The 12 Best Help Desk Software for 2023 - Buyer's Guide
Customer ServiceThe 12 Best Help Desk Software for 2023 - Buyer's Guide

Managing customer requests is a hassle without the right tool. These 12 help desk software options will help you get things under control.

18 Knowledge Base Examples That Get It Right
Customer Service18 Knowledge Base Examples That Get It Right

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.

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