Join the movement to make customer service more human

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How we work

Flexibility to do your best work remotely

We’ve been remote-first for nearly a decade and have teammates in more than 80 cities worldwide. We go to great lengths to set you up for success from day one, and work hard to keep you connected.

At this time we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Germany, Norway. We’re working on expanding this list!

How we work

We’re invested in quality

Excellence is a founding core value at Help Scout, and we’re committed to giving you the time, flexibility, and autonomy to do the best work of your career.

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How we work

Build something exceptional

We are motivated first and foremost by helping our customers succeed. Every team at Help Scout is laser-focused on providing delight at every touchpoint and building an exceptional customer experience.

Screenshot: Team working together using digital design tools
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Salary and Benefits

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Competitive salary

Everyone is paid based on a formula that’s public to employees and optimized for fairness. You are paid the same no matter where you live.

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Health and retirement

We invest in 100% health and dental for your family, life/disability insurance, and retirement savings (1% 401k match in US) for all our teammates.

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Flexible time off

We recommend four weeks, but it’s flexible. New parents get twelve weeks to welcome a new family member. Stay 4 years and take a sabbatical!

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International travel

Work at Help Scout, become a world traveler! It’s all part of our semi-annual retreats. Recent locations include Portugal, Mexico, Spain, and the US.

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Stock options

Every employee has the opportunity to become a shareholder and be part of the company’s success. We also have a public formula for option grants.

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Investment in you

In addition to a laptop and the basics, we help fund your home office, co-working space, personal development, and more.

Our hiring process

Learn about our hiring process and how it aligns with our remote culture.

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