Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
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Customer ServiceThe 11 Best HIPAA-Compliant Software for Small Business
This guide to HIPAA-compliant software for small businesses will help you choose a software platform that not only meets regulatory standards but also serves your specialized business needs.
Customer ServiceConversational AI for Customer Service: How to Get it Right
In this post, we take a closer look at conversational AI, an area of AI technology now playing a large role in customer support experiences. We cover what it is, how it works, and how it can be used as part of a successful support strategy.
Customer Service7 Customer Service Resume Examples + Best Practices
Struggling to write a customer service resume? In this article, we share seven different customer service resume examples that cover a variety of roles.
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The Supportive
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Customer ServiceNavigating Product Changes in SaaS Support
The constant changes in SaaS software can create extra work for support teams, and can require an almost sales-like approach. Here's how to succeed through periods of change.
Customer ServiceFirst Impressions Are Fast Impressions
Here's why creating more positive first impressions will improve the experience for your customers and the quality of work life for your service staff.
Customer ServiceGoing off Script
In call centers and big businesses all around the world, customer service staff are given strict scripts to follow. There is some validity to this approach, but there is a better way to achieve the same goals.
Tips & Templates
View More PostsCustomer Service7 Customer Service Resume Examples + Best Practices
Struggling to write a customer service resume? In this article, we share seven different customer service resume examples that cover a variety of roles.
Customer ServiceCommon Customer Complaints: 8 Examples and Solutions
In this article, we’ll explore the three types of customer complaints, look at examples of common requests, and offer suggestions on how to resolve them, including some example responses you can use for your own support needs.
Customer Service13 Inspiring FAQ Page Examples
In this article, we'll share practical examples of FAQ pages we love and discuss their features. We'll also explore best practices that can enable you to craft an intuitive, user-friendly FAQ page of your own.
Editor's Picks
Customer ServiceThe 12 Best Help Desk Software for 2023 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 12 help desk software options will help you get things under control.
Customer ServiceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023
If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.
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