Growth & Culture
Tips and advice for company founders and leaders on growing a thriving business and building an exceptional company culture.
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Growth & CultureWhat Is the Best Ecommerce Team Structure?
To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit.
Growth & CultureBeginner’s Guide to Solution Selling (Definition and Examples)
Solution selling is a customer-centric methodology that can help improve your understanding of customer pain points, develop better sales pitches, and deliver more meaningful solutions to your audience. Learn more about it in this beginner's guide.
Growth & Culture53 Key Ecommerce Statistics: Trends, Insights, and Predictions
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
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Hiring & Culture
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Growth & Culture4 Steps Toward Building a Culture That's Aligned with Company Values
Key lessons we've learned at Help Scout about building a values-aligned culture.
Growth & CultureInterviewing at Help Scout: The Insider Perspective
Are you interview ready? Check out these insights from Help Scout's Customers team to improve planning, sharing, and thoughtful reflection.
Customer ServiceHow To Tell if a Company Is Really Customer-Centric
Practical ways to tell the difference between a company that says it cares about customers and a company that’s truly built to be customer-centered.
Leadership Tips
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Growth & Culture10 Practical Ways to Increase Team Productivity
Many support managers spend a ton of time trying to increase productivity. By shifting your focus from output to empowerment, you can create more efficiency at work.
Customer Service7 Best Practices To Boost Your Team Collaboration
Learn common blockers, benefits, and the best ways to improve your team collaboration across the board.
Growth & CultureThe Secret Art of Delegation
Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.
Editor's Picks
Customer ServiceHow Support Teams Can Improve Customer Retention
Discover strategies support teams can use to combine high-quality, empathetic customer service with a deliberate focus on business growth.
Growth & CultureWhere to Start When Building a Customer Success Team
Customer success teams are the best way to ensure an excellent customer experience. Here's how and why you should build one for your company
Growth & CultureA Founder’s Guide to Building a Customer-Focused Company
Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.
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