Customer Service
Customer ServiceThe 11 Best HIPAA-Compliant Software for Small Business
This guide to HIPAA-compliant software for small businesses will help you choose a software platform that not only meets regulatory standards but also serves your specialized business needs.
Customer ServiceHow to Create a Jira Ticketing System
Looking to create a ticketing system using Jira? Read on to learn about three different ways your team can use Jira to create, organize, and manage tickets.
Customer ServiceGorgias Pricing Explained: Features, Plans, and Alternatives
Need to know how Gorgias pricing really works? Read our breakdown of Gorgias pricing, features, and the best help desk alternatives for Shopify users.
Customer ServiceThe 7 Best CRM Platforms Compared (2023)
There are quite a few CRMs available on the market today and some excel more in certain areas than others. We've put together a list to cover a variety of use cases, company stages, and team sizes.
Customer ServiceThe 7 Best Issue Tracking Software for Customer Support Teams
If you’re looking to learn more about the best issue tracking tools available today, this article will highlight the many different types of issue trackers and some of the best tools for each use case.
Customer ServiceThe 10 Best Shopify Customer Service Apps (Compared)
Do you need a Shopify customer service app to help you manage customer support requests? Find out which Shopify apps are the best in this guide.
Customer ServiceKnowledge Management System Essentials + Tools To Consider
From large-scale corporations to burgeoning startups, businesses are adopting knowledge management systems to streamline operations and leverage the information they hold. In this article, we’ll explore a few of the best tools available in the market.
Customer ServiceAI Customer Support Software: 11 Best Tools for 2023
If you want to improve your customer support operations or are considering implementing AI-based solutions, this list of 11 promising AI tools for customer service will enable you to make an informed decision.
Customer ServiceThe 10 Best Customer Experience Software Options on the Market (2023)
Many aspects of business success depend on customer experience — customer retention, loyalty, and overall growth. In this post, we’ll look at 10 of the best customer experience tools on the market today.
Customer ServiceThe 15 Best WordPress Help Desk Plugins for Customer Support
With so many options, it can be hard to find the right plugin to build the WordPress help desk your customers deserve. To help, we've created a list of the 15 best plugins for providing personalized and timely customer support on any WordPress site.
Customer ServiceThe 8 Best Knowledge Management Tools Compared (2023)
Looking for the best knowledge management tool to gather and distribute information for yourself or your team? Here are the top information management systems.
Customer ServiceThe 8 Best Customer Service Mobile Apps (Features + Pricing)
Looking for the best customer service mobile apps so your team can answer customer questions on any device? Here are the top mobile apps for customer service.
Customer ServiceThe 5 Best HIPAA-Compliant Live Chat Messaging Apps
Do you want to provide live chat support on your website for current or prospective patients? Stay HIPAA-compliant with these live chat apps.
Customer ServiceFacebook Messenger for Customer Service: The Basics
Thinking about using Facebook Messenger for customer service? Learn the basics and check out 10 tools to help you get the most out of the channel.
Customer Service8 Customer Success Software Tools to Encourage Growth
Need a better way to monitor customer health? Here are 8 customer success software platforms to help you reduce churn and encourage growth.
Customer ServiceChoosing the Best Customer Communications Management Software
Managing customer interactions across an organization isn’t easy, but customer communications management software can help! Here are seven great tools to try.
Customer ServiceCustomer Engagement Software: 12 Tools to Try in 2023
Building great customer relationships can be tough! Here are 12 customer engagement software tools to help you better connect with customers.
Customer ServiceThe 11 Best SaaS Knowledge Base Platforms for 2023
A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap.
Customer ServiceThe 9 Best Help Scout Alternatives (Including Features and Price)
Looking for a Help Scout alternative? Here are some Help Scout competitors, including features and price, so you can pick the customer service software that’s best for you.
Customer ServiceGoogle Groups Alternatives: 11 Great Options for Businesses
Google Groups can be useful for hobbyists, but it isn’t the best choice for businesses. Here are 11 Google Groups alternatives designed to help your business thrive.
Customer Service12 LiveChat Alternatives for Support Teams and Beyond
Not sure if LiveChat is the right chat platform for your team? Discover 12 LiveChat alternatives that might be a better fit.
Customer ServiceHelp Scout vs. Intercom: A Deep-Dive Comparison
Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up.
Customer Service7 GrooveHQ Alternatives to Help your Team Scale
Groove is a solid tool, but can it meet your needs as your company grows? If your business is starting to scale, here are seven GrooveHQ alternatives to consider.
Customer ServiceThe 10 Best Web-Based Help Desks for Growing Businesses
Are your customer-facing teams outgrowing Gmail and Outlook? Learn how a web help desk can help you better communicate with your customers.
Customer ServiceSetup Guide: How to Create a Shared Inbox in Gmail
Need a shared inbox in Gmail for your team? Learn how to set one up, and discover the pros and cons of each of Google’s shared mailbox solutions.
Customer Service8 Gorgias Alternatives for Better Customer Support
Think you need Gorgias to support your eCommerce company? Here are 8 solid Gorgias alternatives for your customer service team.
Customer ServiceHow a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Learn the different ways a shared inbox can improve team performance through better efficiency, transparency, and collaboration.
Customer ServiceThe 12 Best Help Desk Software for 2023 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 12 help desk software options will help you get things under control.
Customer ServiceThe 9 Best Missive Alternatives for Team Collaboration
Shared inboxes are great for team collaboration, but not all tools are the same. If Missive isn’t right for your team, try one of these Missive alternatives.
Customer ServiceBest Practices and Tips for Implementing a Help Desk
Are you ready to start using a help desk? Follow this guide full of best practices and tips to ensure that your implementation and evaluation go off without a hitch.
Customer ServiceThe Ultimate Guide to Email Management for Education
Is email overwhelming your staff? Learn how the right strategies and tools can improve email management for education professionals.
Customer ServiceThe Complete Guide to Email Management in Higher Education: Ebook
Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.
Customer ServiceChoosing an Email Ticketing System: Our Top 11 Picks
Need to get your company email in check? Learn how an email ticketing system can help, and view our picks for teams looking to make the switch.
Customer ServiceHelp Desk vs. Service Desk: Which Is Best for You?
When evaluating a help desk vs. a service desk, there are many important considerations to keep in mind. Understand exactly what you’re looking for and how it fits to determine whether a help desk or service desk is best for you.
Customer ServiceLive Chat Software for Education: The 11 Best Options
On the hunt for new live chat software for your education program or school? Here are 11 options to consider as you begin your search.
Customer ServiceThe 9 Best Kustomer Alternatives for Help Desk Tickets
Time for a new help desk? Here are 9 Kustomer alternatives to help you find the right customer service software for your company.
Customer ServiceEmail vs. Live Chat Support
One of the most impactful things to consider in your support strategy is which channels to use. Both email and live chat support have pros and cons to consider as you expand on your customer support offerings.
Customer ServiceThe Problem With Gmail and Outlook for Shared Email
If you're struggling to manage email with Google Collaborative Inbox or Outlook Shared Mailbox, learn if upgrading to a shared inbox might be right for you.
Customer Service9 Helpshift Alternatives for Your Customer Communication Needs
There’s no doubt Helpshift is a useful tool, but it is limited. If you’re looking for something more robust, check out our list of nine Helpshift alternatives.
Customer ServiceThe Top 9 Help Desk Software for Small Businesses in 2023
When it comes to help desk software for small businesses, finding a good fit is key. Here are nine platforms to consider as you begin your search.
Customer ServiceThe 7 Best Zoho Desk Alternatives on the Market Today
Whether you’re a current Zoho Desk user or simply searching for other options to check out, we have a list of seven Zoho Desk alternatives for you to consider.
Customer Service9 Best Live Chat Widgets for Your Business
Live chat widgets are useful tools that can help small businesses deliver an outstanding customer experience. Learn why it’s worth the investment and consider these nine tools.
Customer ServiceThe 8 Best LiveAgent Alternatives For Customer Support Software
LiveAgent meets many different needs, but it may not be perfectly suited to everyone. If you’re looking for an alternative, we have 8 options to check out.
Customer ServiceThe 9 Best Email Support Software Solutions for Your Team
Email is everywhere, especially if you work in customer support. Here’s how to optimize it with email support software.
Customer ServiceThe 9 Best HappyFox Alternatives on the Market in 2023
If you’re a HappyFox customer who's looking for a new tool, this list of the nine best HappyFox alternatives will help you make a decision.
Customer ServiceThe 9 Best Help Desk Software for Schools and Universities
Adopting the right help desk software can help administrators at universities, colleges, and school districts reduce email volume by 30%.
Customer ServiceThe 11 Best Kayako Alternatives for Customer Support in 2023
Looking for the best customer support tool for your team? We’ve compared 11 different Kayako alternatives to help you find the best option.
Customer ServiceThe 9 Best Email Collaboration Software Platforms
Want to declutter your sales and support inboxes and drive more revenue? Explore these nine email collaboration software platforms for your business.
Customer Service7 Outlook Shared Mailbox Alternatives for Email Collaboration
Is Outlook Shared Mailbox the right solution for your team? Learn the pros and cons, and read about seven alternatives you can consider.
Customer ServiceThe 19 Best Customer Service Tools for Every Support Team
Trying to figure out what tools to include in your support tech stack? Here are 19 customer service tools your team (and customers) will love.
Customer ServiceThe 7 Best Crisp Alternatives for Customer Support in 2023
If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.
Customer ServiceThe 9 Best Gmelius Alternatives for Email Collaboration
Looking for the best email collaboration tool for your team? We compared 9 different Gmelius alternatives to help you find the best option.
Customer ServiceThe 13 Best Intercom Alternatives for Customer Support in 2023
If you’re looking for a better option than Intercom for your business, we’ve got you covered. Take a look at these 13 Intercom alternatives.
Customer ServiceHelp Desk Software: What To Look For and Must-Have Features
Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.
Customer ServiceThe 11 Best Help Desk Ticketing Systems for 2023
Keeping customers happy requires a well-functioning support strategy. The best way to get started is with a help desk ticketing system.
Customer ServiceTop 11 Freshdesk Alternatives for 2023 (Ranked & Rated)
Tired of Freshdesk or looking for your first help desk? This list of Freshdesk alternatives will help you find a tool that's right for you.
Customer Service11 Best HubSpot Alternatives for Support, CRM, and Marketing
These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.
Customer ServiceDistribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.
Customer ServiceThe 9 Best Team Email Management Software for 2023
Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity.
Customer ServiceThe 13 Best Zendesk Alternatives for 2023
Zendesk is the biggest, but that doesn’t mean it’s the best. Check out our list of 13 Zendesk alternatives to consider for your support team.
Customer ServiceThe Pros and Cons of Free Help Desks + 5 Options to Consider
We weigh the pros and cons of free vs. paid, plus list 5 tools to consider if a free help desk is right for your company's support team.
Customer ServiceThe 8 Best Hiver Alternatives for Team Collaboration in 2023
Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 8 Hiver alternatives.
Customer ServiceShared Email Account: Types, Tips, and the 9 Best Tools
Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.
Customer ServiceBuyer's Guide to Choosing the Right Customer Support Tool
Use this guide to identify your specific support software needs, understand the types of solutions to look for and get leadership buy-in.
Customer Service15 Customer Communication Tools to Engage Your Audience
Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.
Customer ServiceThe 11 Best Email Management Software + Features to Look For
Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus.
Customer ServiceThe 12 Best Knowledge Base Software (2023)
We've looked at the 12 best knowledge base platforms on the market in 2023. Take a look and see what they can do for you and your business.
Customer ServiceHow FAQ Software Can Help Your Small Business
Learn what FAQ software is, how it can benefit your growing business, and a few key features to look for when shopping around.
Customer ServiceGoogle Collaborative Inbox: Pros, Cons, and 5 Alternatives
Learn about the advantages and disadvantages of using Google Collaborative Inbox for customer support, plus discover 5 great alternatives.
Customer ServiceThe 12 Best Front Alternatives for Shared Email
Learn about the advantages and disadvantages of Front's shared inbox, and discover 9 Front alternatives to consider for your support needs.
Customer Service11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)
Learn why your company needs a help desk, find out what features to look for when shopping, and discover the 11 best SaaS help desks.
Customer ServiceHelp Scout: A Team Inbox Built for Customer Support
As any support pro knows, customer service is a team sport. There’s no better way to collaborate than through a team inbox.
Customer ServiceWhy You Don’t Need an AI Support Chatbot
While the promise of using a support chatbot is compelling, there are better ways to improve team efficiency while delivering great support.
Customer ServiceWhat to Expect When Shopping for Support Software
Learn what to expect when shopping for support software, plus tips on how to set your expectations and make the process as simple as possible.
Customer ServiceWhy Help Desk Software Is a Must-Have for Small Businesses
Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.
Customer Service11 Shared Inbox Software Options for Improved Collaboration
Looking for a better way to manage team email? Learn about shared inbox software and find the best tool for your team.
Customer ServiceThe 11 Best Live Chat Tools for Customer Support in 2023
If you're considering adding chat to your support channel mix, start your search by reviewing this list of the 11 best live chat tools.
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023
If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.
Customer ServiceQuick Start Guide to Creating a Knowledge Base in 6 Steps
Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.
Customer ServiceCreating Knowledge Base Videos: Tips, Tools, and Examples
Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.
Customer ServiceLive Chat Support 101: Definition, Benefits, and Best Practices
Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.
Customer ServiceThe 9 Big Benefits of Live Chat for Customer Service Teams
Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.
Customer ServiceThe Ultimate Guide to Knowledge Base Management
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
Customer ServiceWhat is a Support Ticket (& Why We Don’t Use That Term)
A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”
Customer ServiceThe HIPAA-Compliant Help Desk Software You Can Trust
Finding a HIPAA-compliant email help desk isn’t easy — we try to make it as simple as possible.
Customer ServiceWhy Investing in Help Desk Software Increases Your ROI
Learn why investing in software for help desk increases your ROI for customer support.
Customer ServiceWhat Is Contextual Support, and Why Is It Critical to Live Chat?
Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.
Customer ServiceThe Right Way to Consolidate Your Customer Support Tools
A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.
Customer ServiceNeed a CRM? Consider These Tips First
CRM software, customer relationship management, and customer support are different but related — how do businesses know which they need, and when?
Customer ServiceChoosing Your Perfect Help Desk
Customer ServiceEmpower Your Customers With Self-Service, Chat and Help Desk Support
Stop being the gatekeeper to your clients’ success. Use self-service, chat and your help desk to help your customers succeed.
Customer ServiceTake It or Leave It: What Help Desk Data Should You Migrate?
Switching help desks can be a real pain, but it’s also an opportunity to improve your support team’s processes, get rid of clutter, and create new habits that make your life easier.
Customer ServiceHow to Organize With Tags
Help desk tags let you categorize conversations, monitor trends, and trigger automated actions. But what are the questions to ask before you designate your tags?
Customer Service9-Step Guide to Switching Help Desks
Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.
Customer ServiceSetting Up a Help Desk: A Step-By-Step Guide and Checklist
If you’re setting up a new help desk, follow this step-by-step guide and checklist to ensure it goes smoothly for your customers and team.