Growth & Culture
Growth & CultureWhat Is the Best Ecommerce Team Structure?
To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit.
Growth & Culture53 Key Ecommerce Statistics: Trends, Insights, and Predictions
In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy.
Growth & CultureHow to Improve Ecommerce Customer Experience (11 Ways)
We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.
Growth & Culture21 Ecommerce Best Practices to Boost Your Sales
Implementing effective ecommerce best practices is crucial for driving sales and staying ahead of the competition.
Growth & CultureCustomer Lifetime Value for Ecommerce: The Ultimate Guide
Customer lifetime value (LTV) is one of the essential elements in the world of ecommerce. It measures the total expected revenue from a single customer over the course of their relationship with your brand.
Growth & Culture48 Ecommerce Interview Questions for Hiring the Right Team
Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior.
Growth & Culture50+ Ecommerce Survey Questions To Ask in 2023
If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more.
Growth & Culture29 Ecommerce Tools to Scale Your Business in 2023
We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business.
Growth & Culture30 Key Ecommerce KPIs & Performance Metrics to Track
By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth.
Growth & CultureEcommerce Automation: Step by Step Guide for Beginners
By automating various aspects of your online store, you can save time, reduce errors, and scale your business more effectively.
Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools
Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.
Growth & CultureThe 8 Best Ecommerce Help Desks On The Market Today
Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver great support.
Growth & CultureReducing and Handling Ecommerce Shipping Cost Complaints
Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.
Growth & CultureThe 11 Best Ecommerce Customer Service Software Platforms
This list of 11 standout ecommerce customer service tools will help you find the perfect tool to improve your company's customer support.
Growth & CultureCustomer Story: Materialesdefabrica.com
Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how.
Growth & Culture5 Practical Ways to Automate Ecommerce Customer Service
Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations.
Growth & Culture7 Retention Marketing Strategies for Ecommerce Merchants
Looking to improve the customer retention rates for your online store? Adopt these seven simple ecommerce retention marketing strategies.
Growth & Culture8 Strategies to Skyrocket Ecommerce Customer Loyalty
If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.
Growth & Culture7 Best Practices for Effective Ecommerce Customer Service
Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.
Growth & CultureEcommerce Companies Use Multiple Instances to Manage Different Customer Groups
These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.