Inside Help Scout
Inside Help ScoutFour Customer Service Lessons Leaders Learned Early — and Still Call on Today
How Help Scout leaders’ first jobs shaped a commitment to building a customer-centric company
Inside Help ScoutFinding Joy in the Feedback Loop — Through Improv and in the Queue
Supporting folks as they engage in all the things that fill them up outside of work is a priority at Help Scout.
Inside Help ScoutCharting the Course of an Unexpected Career
There’s no one path to a role at Help Scout, and the result is a stronger team.
Inside Help ScoutFriday Notes Keep Us on the Same Page
Help Scout’s CEO shares a weekly written message to clarify his own thinking and unite a globally distributed team.
Inside Help ScoutGo Ahead, Learn Something: How Help Scout Empowers Employee Growth
How Help Scout's Learn Something stipend supports team members' personal and professional growth.
Inside Help ScoutSpace and Support Help Working Parents Thrive
Meet Help Scout employees who are finding harmony as working parents.
Inside Help ScoutTop Shelf Reads from Help Scout Leaders
Help Scout's leadership team shares books they've loved and learned from.
Inside Help ScoutWords are the Bridge: Finding Harmony in Songwriting and Content Strategy
Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.
Inside Help ScoutFinding Flow at Work and on the Trail
Meet Help Scout employees who are committed to their roles — and to hobbies, side hustles, and passion projects.
Inside Help ScoutStraight From the Source: Help Scout Love
If you want to know what it’s really like to work at Help Scout, read on for the real deal.
Inside Help ScoutGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started.
Inside Help ScoutBehind The Scenes: How a Help Scout Article Is Made
Watch this five-minute video for a behind-the-scenes look at how a Help Scout article goes from an idea in Asana to a published piece.
Inside Help ScoutBlack Lives Matter
Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.
Inside Help ScoutInside Help Scout: How We Implement Whole Company Support
Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.
Inside Help ScoutInside Help Scout: How We Triage Our Support Queue
How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.
Inside Help ScoutHelp Scout’s Brand Animation Process
See how a brand comes to life by incorporating animation with brand elements.
Inside Help ScoutIllustrating the Help Scout Brand
Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.
Inside Help ScoutAnnouncing the Help Scout Brand Handbook
Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.
Inside Help ScoutMaking (and Breaking) the Help Scout Brand
A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.
Inside Help ScoutBehind the Scenes: The Design of Beacon
A peek behind the curtain at what went into the making of Help Scout’s Beacon product
Inside Help ScoutMaking Content More Inclusive
Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.
Inside Help ScoutThe Evolution of the Help Scout Brand
Building a brand that lasts requires maintenance and design principles as concrete as your company values.