Inside Help Scout
Inside Help Scout Quarterly Release Notes, October 2023: AI Assist, Log in with Google, and More
Introducing the newest updates to the Help Scout platform! New AI features, additional Beacon configurations, the ability to sign in with Google, and more.
Inside Help ScoutIntroducing AI Assist for Better, Faster Responses
AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.
Inside Help ScoutMeet Help Scout's New Conversation Editor
When it comes to crafting the best responses possible, Help Scout’s brand new conversation editor has you covered.
Inside Help ScoutQuarterly Release Notes, July 2023: AI Summarize, Tag Organization, and More
Introducing the newest updates to the Help Scout platform! AI to quickly summarize conversation threads, Tags organizational enhancements, and more!
Inside Help ScoutHelp Scout’s AI Is at Your Service
AI won’t replace customer support teams, it'll make their jobs easier. Learn more about AI in Help Scout and how our new AI-powered features will enable customer support teams to take their service to the next level.
Inside Help ScoutWe’ve Changed Our Minds About AI in Customer Service
Learn how and why AI is coming to Help Scout! Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service.
Inside Help ScoutQuarterly Release Notes, April 2023: Messenger App, Restricted Docs, and More
Introducing the newest updates to the Help Scout platform! Facebook Messenger channel app, restricted Docs, a brand new Docs editing experience, importing capabilities, and more.
Inside Help ScoutDeliver a Seamless Support Experience with Messenger in Help Scout
Connect your company’s Facebook Messenger account to Help Scout to better manage customer conversations across multiple channels.
Inside Help ScoutQuarterly Release Notes, Dec 2022: More Microsurveys, Message Styles, and More
Introducing the newest updates to the Help Scout platform! Microsurveys, new message styles, bug bashes, and more. Plus see what's coming up in our new docs editor and iOS app.
Inside Help Scout4 Message Styles and How to Use Them
Help Scout's Messages feature allows you to reach your customers in-app or on your website to share news and capture sentiment. Here are four message types and how you can use them.
Inside Help ScoutMicrosurveys: The Quick Way to Capture Customer Feedback
With microsurveys, you can quickly set up short, in-app surveys to capture customer feedback at key moments and close the loop directly from Help Scout.
Inside Help ScoutQuarterly Release Notes, October 2022: Light Users, Microsurveys, and More
Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.
Inside Help ScoutStandard vs. Plus Pricing: How to Choose the Right Plan For You
Learn the difference between the Standard and Plus pricing plan—and which plan is right for you.
Inside Help ScoutQuarterly Release Notes, June 2022: Docs + Beacon, Videos in Messages, and more!
Release Notes is our quarterly update that highlights recent product improvements we've made so you can easily stay up to date on what's new in Help Scout.
Inside Help ScoutMake Sure Every Customer Finds an Answer With Docs + Beacon
The Docs + Beacon integration helps your team provide personalized support so your customers can find answers how and when they need to.
Inside Help ScoutRelease Notes, March 2022: Previous conversations, user report change, and more!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new
Inside Help ScoutQuarterly Release Notes, December 2021: Targeted Messages, Properties Visibility
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutBuild Better Customer Relationships With New Targeted Messages
We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.
Inside Help ScoutQuarterly Release Notes, June 2021: Messages Updates, Fundraising Emails, & More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, March 2021: Beacon Identify Changes, Messages Editor
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, November 2020: Advanced Permissions, Message Reports
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutHow to Manage Changing Team Needs with Advanced Permissions
Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.
Inside Help ScoutQuarterly Release Notes, September 2020: Article Ratings, New Messages Editor
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, May 2020: Product Live, iOS Forwarding, Slack & More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutQuarterly Release Notes, March 2020: COVID-19 Resources, Chat Ratings, and More
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.
Inside Help ScoutKeep Customers In the Flow With Messages
Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.
Inside Help ScoutIntroducing Help Scout for Good
Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.
Inside Help ScoutBeacon 2.0 Preview: The User Interface
A preview of the user interface in the new version of Help Scout’s Beacon product.
Inside Help ScoutBeacon 2.0 Preview: Introducing Chat
A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.
Inside Help ScoutBeacon 2.0 Preview: What’s New
A preview of the big improvements we’re making to Beacon, our embeddable, on-site support widget.
Inside Help ScoutSelf-Service is the Next Frontier in Customer Support
Self-service is the new competitive differentiator. Learn how Help Scout's addressing that and redefining self-service customer support.